Returns & Exchanges
At The Lad Collective, we want you to be completely satisfied with your premium bedding; if it is not the right fit, you can return your items within 30 days of delivery.
Check Eligibility
Ensure your items are in their original, unwashed condition and packaged in the signature TLC bag to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and choose between a refund or store credit.
Package and Post
Print your prepaid shipping label, securely pack your items, and drop the parcel off at your nearest authorized postal collection point.
Quality Inspection
Once our warehouse team receives and inspects your return, we will process your refund or dispatch your new bedding within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing